Care + Use

How can I attached The Carryall to my stroller?

Please visit our stroller clip instructions page for directions on how to attach your stroller clips and bag to your stroller.

Is The Carryall washable?

In order to preserve the water-resistant coating, we recommend spot cleaning with mild soap and cold water. You can learn more about caring for your bag by visiting our care instructions page.

How do I care for my Carryall?

For more information on caring for your Carryall bag, please visit our care instructions page.

Orders + Returns

Do you accept returns?

Yes, we accept returns for unused items within 30 days of receiving your order. Please visit our returns page for more info.

How can I check on the status of my order?

Your order should arrive within 5-8 business days of placing your order. You can check on the status of your order by clicking into the order details in the confirmation email you received after purchase. You will also receive a shipment notification email after your order ships, including tracking details from our partner carrier. For further questions about your order, please contact us by emailing our team at hello@kippyandbo.com or using our contact form.

Something is wrong with my order, what can I do?

Please contact us at hello@kippyandbo.com or by using our contact form.

Can I place a wholesale order?

Yes, please contact our team by emailing hello@kippyandbo.com or using our contact form.

When am I charged for my order?

You will be charged for your order when your order is placed.

Shipping

What is your current shipping timeframe?

Our standard shipping window is 5-8 business days once an order is placed. We also offer express and expedited shipping options at checkout, if you need your order sooner.

Where does Kippy + Bo ship to?

Kippy + Bo currently ships to locations within the US. Please check back for updates as we expand to other locations.

Do you offer expedited shipping?

Yes, we offer an expedited shipping option at checkout for orders that need to arrive within 2-3 business days. If you need your order sooner, please contact us at hello@kippyandbo.com.